AI Voice Receptionist
Sophie is the default AI receptionist inside ScendReception — answering, qualifying, routing, booking, and logging every call.
For reception teams
The AI reception product that answers calls, captures inquiries, and books appointments.
ScendReception picks up every call in under 5 seconds, captures inquiries, books appointments, routes requests, follows up after missed calls, and escalates to your team when needed — using a governed AI reception agent and human oversight where it matters.
SDefault agent: Sophie · Rename anytime14-day trial · No credit card required · Go live when ready
11:58SOPHIEInbound call answered · 3.2s pickup · greeting playedAnswered
11:58SOPHIEIntent classified · new business · routing to MarkRouted
11:59SOPHIEMeeting booked · Thu 10:00am · invite + SMS sentBooked
12:01SOPHIEExisting customer · routed to Alex (support)Routed
12:03SOPHIECall transcribed & logged to CRM · intent savedSynced
12:04SYSTEM3 concurrent calls · all answered · 0 in queueLive
12:05SOPHIEAfter-hours call · message captured · callback bookedCaptured
02 · What ScendReception is
Not just an agent. A complete AI front-desk system.
ScendReception combines an AI voice receptionist, call answering, caller qualification, intent routing, meeting booking, message capture, CRM logging, and approvals into one product built for inbound.
Sophie
AI Agent
AI Agent
Answer
the Call
the Call
Qualify
& Route
& Route
Book
the Meeting
the Meeting
Human
Handoff
Handoff
Log +
Reporting
Reporting
Call Answering
Pick up every inbound call in under 5 seconds with a personalized greeting, 24/7.
Caller Qualification
Ask the right questions and classify intent so every caller goes to the right place.
Intent Routing
Route to Mark for new business, Alex for existing customers, Riley for not-yet-ready leads.
Meeting Booking
Check availability, book into your calendar, and send invite + SMS reminder.
Message Capture
Capture messages and book callbacks after hours — nothing drops to silent voicemail.
CRM Logging
Transcribe, summarize, and log every call with caller, intent, and outcome.
Human Handoff
Warm-transfer to the right person with a spoken summary, or escalate when needed.
Reporting & Audit Trail
Track pickup speed, call volume, routing, bookings, and outcomes.
ScendReception03 · Default AI agent
Meet Sophie, your default ScendReception agent.
Sophie is the default AI agent inside ScendReception. She executes the front-desk workflows you configure — answering in under 5 seconds, qualifying callers, routing, booking, and logging every call. Keep the name Sophie or rename the agent to match your brand.
- Answer in under 5 seconds
- Qualify the caller
- Route by intent
- Book meetings
- Capture messages & callbacks
- Log every call to CRM
- Warm-transfer to a human when needed
04 · Reception workflow
From first ring to booked appointment, ScendReception never lets a call slip.
ScendReception runs the repeatable parts of your front desk automatically while handing the right calls to the right human.
STEP 1
Answer in under 5 seconds
Every inbound call is picked up instantly with a personalized greeting, 24/7.
STEP 2
Greet in your brand voice
Callers hear your business name and a real voice — never a hold queue.
STEP 3
Qualify the caller
Sophie asks the right questions and understands why each person is calling.
STEP 4
Classify intent
New business, existing customer, or not-yet-ready lead — identified in seconds.
STEP 5
Route to the right place
Mark for sales, Alex for support, Riley for nurture, or the right team or location.
STEP 6
Book the meeting
Check availability, book into the calendar, and send invite + SMS reminder.
STEP 7
Capture & callback
After hours or overflow, capture the message and book a callback — no silent voicemail.
STEP 8
Hand off to a human
Warm-transfer with a spoken summary when a live person is the right call.
STEP 9
Log & report
Transcribe, summarize, and log every call to your CRM with caller intent and outcome.
05 · Capabilities
What ScendReception does.
Built to execute the front-desk work that usually gets lost between a ringing phone, a voicemail box, and a missed opportunity.
24/7 Call Answering
Pick up every inbound call in under 5 seconds — nights, weekends, and holidays.
After-hours handling
Capture calls, messages, and appointment requests even when your team is offline — nights, weekends, and holidays.
Caller Qualification
Ask the right questions and understand why each caller is reaching out.
Intent Routing
Send each caller to the right team, person, or location automatically.
Meeting Booking
Book into your calendar with invite and SMS reminder, and recover no-shows.
Concurrent Calls
Handle many calls at once — scale from 50 to 10,000 a month without hiring.
Message & Callback
Capture messages and book callbacks after hours so nothing is missed.
Brand-Voice Greeting
Speak your business name, script, and tone from the first second.
Call Logging
Transcribe, summarize, and write every call back to your CRM.
Human Handoff Rules
Warm-transfer or escalate sensitive and high-value calls to a person.
Reporting
Track pickup speed, call volume, routing, bookings, and missed-call recovery.
06 · Before and after
Same front desk. Done differently.
ScendReception does not replace your team's relationships. It makes sure no call is ever missed, mis-routed, or left on hold.
Without ScendCore
With ScendCore
Your best inbound caller at 11pm finds a voicemail box
Sophie answers in under 5 seconds with a personalized greeting, 24/7
A sales prospect calls, gets routed to support by mistake, and the deal cools
Intent classification routes the caller to the right place in seconds — Mark for new business, Alex for existing customers, Riley for not-yet-ready leads
"Call you sometime next week" — and most of those bookings never happen
Sophie confirms the meeting, sends the calendar invite and SMS reminder, and follows up on no-shows
Your inbound capacity caps at whatever your staff can physically answer
Sophie handles many concurrent calls — scale from 50 calls/month to 10,000 without hiring
"Your call is important to us" — followed by a long hold
Every caller hears your business name and a real voice instantly
After-hours and weekend calls go unanswered until Monday
Sophie answers 24/7 — nights, weekends, and holidays — so no opportunity waits
Front desk staff are tied up, so callers give up and try a competitor
Every call is picked up the first time, every time — capacity never caps out
You have no record of who called or why
Every call is transcribed, summarized, and logged to your CRM with the caller intent
07 · Revenue inbox
Your front desk and AI agent work from one queue.
ScendReception brings live calls, bookings, messages, transfers, and call logs into one execution queue — so your team can see every call and step in when needed.
- See live calls, bookings, messages, and transfers in one place.
- Approve or take over a call before a transfer or commitment.
- Review AI-generated call summaries and caller intent.
- Assign callbacks and bookings to the right person.
- Track every call answered and what still needs human action.
Aviva — VIP caller, wants the founder
ScendReception · transfer requested · high value
SophieNeeds approval
“Caller is a £40k/yr account asking for the founder by name. I can warm-transfer with a summary, or book a 15-min call today. Transfer now?”
Northstar Robotics — new business
ScendReception · routed to Mark, meeting booked
SophieAI handled
Saga — existing customer
ScendReception · routed to Alex (support)
SophieRouted
After-hours call — Towergate
ScendReception · message captured, callback booked
SophieCaptured
08 · Control built in
AI execution with human approval where it matters.
ScendReception is built for governed call handling. The AI answers and routes automatically, but your team defines the rules for what requires a human.
VIP & high-value callers
Route key accounts and named contacts to a person before committing.
Booking limits
Require approval before booking outside hours, double-booking, or holding key slots.
Greeting & script
Lock the greeting, tone, and what Sophie can and cannot say on a call.
Uncertain calls
Hand off when the caller intent is unclear or the request needs judgment.
Regulated industries
Use stricter rules and disclosures for compliance-heavy call handling.
Every call can be transcribed, logged, and tied back to the routing rule that handled it.
09 · Customer platformAll four
ScendReception works with the rest of your customer platform.
Run ScendReception on its own, or alongside ScendSales, ScendMarketing, and ScendService inside ScendCore Complete. ScendReception is the front door; the others take it from there.
Convert
ScendSales
Takes the new-business calls Sophie routes and qualifies, books, and closes them.
Explore ScendSales → Acquire
ScendMarketing
Nurtures the not-yet-ready callers Sophie captures until they are sales-ready.
Explore ScendMarketing → Retain
ScendService
Picks up the existing-customer calls Sophie routes for support and success.
Explore ScendService → Platform
ScendCore Complete
Runs sales, marketing, service, and reception together in one customer platform.
Explore ScendCore Complete →10 · Integrations
Plugs into the tools your front desk already uses.
ScendReception connects to your calendar, phone, and CRM so calls turn into booked meetings and logged records automatically.
Calendar & Booking
- Google Calendar
- Outlook
- Calendly
- Cal.com
Email & Messaging
- Gmail
- Outlook
- Slack
- SMS
Voice & Telephony
- Twilio
- SIP / softphone
- Call forwarding
- Concurrent lines
CRM
- Salesforce
- HubSpot
- GoHighLevel
Automation
- Zapier
- Webhooks
- APIs
- Workflow tools
Multi-location
- Per-line routing
- Regional teams
- Location calendars
11 · Measurable execution
Know what your front desk is actually doing.
ScendReception gives visibility into inbound so you can track pickup speed, volume, routing, and bookings across every line.
Pickup speed
Track time-to-answer across every call, line, and time of day.
Calls answered
See total inbound volume and the share answered the first time.
Missed-call recovery
Track after-hours and overflow calls captured and called back.
Meetings booked
Measure bookings made, reminders sent, and no-shows recovered.
Routing accuracy
See how callers were classified and routed across teams.
Call outcomes
Track outcomes, transfers, and what each call turned into.
12 · PricingMost popular
Start with ScendReception, or get it as part of ScendCore Complete.
Choose ScendReception if the front desk is your priority. Choose ScendCore Complete if you want reception, sales, marketing, and service working together.
ScendReception Essential
For 24/7 call answering, greeting, and message capture on one line.
View pricingScendReception Pro
For full front-desk handling across qualification, intent routing, booking, and CRM logging.
View pricingScendReception Advanced
For multi-location, concurrent lines, advanced routing, and high call volume.
View pricingAll four products
ScendCore Complete
All four Scend products in one customer platform: ScendSales, ScendMarketing, ScendService, and ScendReception.
13 · Questions
Common questions from reception teams.
ScendReception is the product. Sophie is the default AI voice receptionist inside ScendReception. You can rename Sophie anytime while the underlying ScendReception workflows, controls, and capabilities remain the same.
A full-time receptionist runs roughly $4–6k/month loaded and covers business hours only. A higher ScendReception tier handles thousands of calls/month with multiple concurrent lines, 24/7 including nights and weekends — at a fraction of one hire, and it answers faster than any human could. See current plan figures on the pricing page.
Yes. Set your business name, greeting script, tone, and routing rules per team, line, or time of day. Sophie speaks in your brand voice from the first second.
Yes. Sophie checks real-time availability, books directly into your connected calendar, sends the invite and an SMS reminder, and follows up on no-shows.
Sophie warm-transfers to the right person or team with a spoken summary, or captures the message and books a callback if no one's available — nothing drops to voicemail silently.
Sophie answers 24/7, including nights and weekends. You decide what happens out of hours — full handling, message capture, or routing to an on-call line.
Define routing by intent, line, region, or location. Sophie classifies each caller and sends them to the right team, calendar, or queue automatically.
Yes. Every call is transcribed, summarized, and written back to your CRM with the caller, intent, and outcome — so nothing lives only in someone's memory.
Yes. You can buy ScendReception as a standalone product or get it as part of ScendCore Complete alongside ScendSales, ScendMarketing, and ScendService.
No credit card is required for the 14-day trial or sandbox/demo use. A payment method is required before live production execution such as voice, SMS, or high-volume call handling.
ScendReception handles front-desk intake — calls, inquiries, routing, booking, and message capture. ScendService handles customer support, service requests, onboarding help, escalation, and retention signals. Reception is the front door; Service takes over once someone is a customer.
Never miss an inbound call again.
ScendReception answers every call in under 5 seconds, qualifies and routes the caller, books the meeting, and logs the call — with human handoff where it matters.
14-day trial · No credit card required · Go live when ready