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Product · Voice AI & Softphone

AI and human calling, built into your revenue workflow.

AI voice agents answer inbound + place outbound. Human softphone for direct calling. Real-time transcription, summaries, action items. The agent hands the call to a human mid-conversation when policy says so.

Voice is the channel where the difference between "fast AI" and "real AI" becomes obvious in a second. ScendCore voice agents are real-time end-to-end — sub-second connect, sub-second response, real-time CRM writeback. Not batch processing. Not "we'll get back to you."

Start trialBook a demo →
See it in action

A live call · transcript and signals in real time.

Emma talks with Jane in real time. The transcript builds as she speaks. Intent + sentiment update mid-conversation. Next-best-actions surface for the AE in case she takes the call back. Sub-second response, no batch lag.

app.scendcore.com / calls / live · CALL-7QF3X
LIVE·00:47
E
Emma · Lead Engagement AI
Neural2-F · sub-second response
Listen inTake over
Caller
JW
Jane Walsh
CTO · Acme Industries
+1 (415) 555-0142
Recent context
  • 2h ago Inbound form fill
  • 5d ago Visited /pricing
  • 12d ago Read manifesto
ICP-fit92
LikelihoodHigh
Live transcriptRecording · auto-summary on hangup
Emma
Hi Jane, thanks for booking the call — I've got your inbound from earlier today. Looks like you're evaluating AI revenue tools for Q3. Want to start with where the team is bottlenecked today, or jump into how ScendCore handles it?
Jane Walsh
Yeah let's start with the bottleneck. Honestly the biggest one is inbound response. We get maybe 60 leads a week and most wait hours.
Emma
Got it. So inbound speed-to-lead is the main wedge. Quick context question — when a lead lands today, who's the first human to touch it?
Jane Walsh
Usually our SDR Marcus. But he's split across territories so the SLA is rough. We've looked at conversational AI before but everything we evaluated was a chatbot, not something that could actually qualify and book.
Emma
Right, that's the gap we built around. I'll show you exactly what happens when an inbound lands — let me share my screen. Two seconds.
Real-time signals
Intent
Buying · 92%
Sentiment
Engaged · 78%
Detected pain
Slow speed-to-leadSDR coverage gapsChatbot ≠ qualifier
Next-best actions
01Demo the inbound-lead flow live
02Share Acme-vertical case study post-call
03Schedule follow-up with Marcus included
<1sResponse latency
24Voices · Neural2
Trust Hub+ STIR/SHAKEN
Hand-offto human mid-call
Capabilities

Voice that an enterprise CRO would actually trust

Capability
Purpose
Inbound AI voice agents
Answer every call in under a second. Qualify, route, book — 24/7, no after-hours dropoff.
Outbound AI voice agents
Place outbound calls on behalf of the agent or rep. Compliant with TCPA + DNC.
Human softphone
Click-to-call from any contact or activity. WebRTC-based, works in browser.
Real-time transcription
Live transcript during the call. Searchable post-call. Speaker-diarised.
Call summaries
Auto-generated post-call summary with action items + next steps, written to the opportunity.
Voice handoff (AI → human)
Agent transfers mid-call to a human with full context preserved. Customer never repeats themselves.
Twilio Trust Hub + STIR/SHAKEN
Registered numbers + carrier attestation. Calls don't show as "Scam Likely."
Call recording + storage
Compliant recording with consent prompts. Storage to your S3 or ours. Per-jurisdiction rules enforced.
Detail

The deep stack behind a one-second connect

Real-time

No batch lag — ever

STT → LLM → TTS pipeline runs in real time over a streaming connection. Sub-second response between the customer finishing a sentence and the agent starting to speak.

  • Streaming STT (Deepgram + custom)
  • Streaming LLM responses
  • Neural2 TTS in 24 voices
  • Sub-second end-to-end response
Compliant

TCPA + STIR/SHAKEN + DNC handled

Voice compliance is risky if you do it yourself. Trust Hub registration handled, DNC + state-specific rules enforced, recording-consent prompts inserted automatically per jurisdiction.

  • Twilio Trust Hub registration
  • STIR/SHAKEN carrier attestation
  • DNC + state-specific recording-consent prompts
  • Per-jurisdiction rule enforcement
Hybrid

AI and human seamlessly

The AI agent can route inbound to a human; a human softphone user can transfer mid-call to an AI agent. The conversation thread is one timeline, regardless of who answered.

  • AI inbound, human takeover on demand
  • Human dials, AI takes over for routine parts
  • Whisper coaching (manager whispers to rep mid-call)
  • Conference: AI + human together
CRM-native

Every call writes back automatically

Call disposition, transcript, summary, action items — all logged to the contact + opportunity as a native CRM activity. No "I\'ll log it after lunch."

  • Activity with full transcript link
  • Action items extracted as CRM tasks
  • Sentiment + buying signals tagged
  • Opportunity stage auto-advance on positive signals
Pricing

Access included · usage wallet-metered

Voice access is included in every paid plan (Solo and up). Per-minute usage runs against your Wallet — no surprise contract negotiations.

Available from
Solo (access included)
Usage from $0.04/min
Standard voice: $0.04/min · Premium AI voice (e.g. ElevenLabs cloning): $0.50/min · SMS: $0.025/segment · Transcription: $0.01/min · Phone number rental: $5/month. All metered to your Wallet, refilled on-demand.
See full pricing →

Voice is wallet-metered because per-minute costs vary by carrier, region, and AI voice tier. Wallet keeps your monthly subscription predictable while voice usage scales with your call volume. Read the full Credits + Wallet model at /pricing/credits.

FAQs

Common questions

Why isn't voice bundled into the AI Credits allowance?
Voice has high underlying supplier cost (per-minute carrier + AI voice provider charges). Bundling it into AI Credits would mean either expensive plans for low-volume users or unprofitable plans for high-volume users. The Wallet model means you pay for exactly what you use, and your subscription stays predictable.
Can I bring my own Twilio account?
Yes. BYO-Twilio is supported on Pro + Enterprise. Most teams use our managed Twilio because it includes Trust Hub registration + STIR/SHAKEN setup; BYO is for teams with existing carrier contracts.
What about international voice?
Supported. Per-region per-minute pricing applies. EU + UK + AU + CA work out of the box; Asia + LATAM available on Pro/Enterprise with carrier configuration.
How natural is the AI voice?
Neural2 TTS (Google) by default — passes most "is this real?" tests. Premium voices via ElevenLabs cloning available for enterprise (your voice, your brand). We recommend listening to a sample on the demo; nobody should buy voice AI sight-unseen.
Can I add custom voice prompts / scripts?
Yes via Workflows + Skills. Most teams start with our default prompts (tuned per agent) and customise from there. Per-call prompt overrides supported for special campaigns.

Voice that doesn't sound like a robot.

AI voice + human softphone, unified inbox, CRM-native logging. Real-time, end-to-end.

Start trialHear a sample call
Related
AI Revenue Agents →Revenue Inbox →Channels →See pricing →
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