It does the work a receptionist does — and can answer around the clock.
Sophie isn't a tool your team uses — she's a worker who does the job. She answers the call, works out why they're ringing, and books, routes, or captures it, so no caller hits a dead end. Switch on round-the-clock answering and she covers nights and weekends too, at a consistency no human can hold.
Answer round the clock
Turn it on and calls are handled after hours, at lunch and during a rush — instead of going to voicemail.
Right place, every time
Prospect, customer, or wrong number — each one routed with full context.
Books before they hang up
Qualified sales callers booked into the calendar while their intent is hot.
Every call ends one of three clean ways.
Sophie never puts a caller on hold to transfer them live. Every call closes cleanly, one of three ways.
Resolved on the call
Books the sales meeting, sends the right link, or politely ends a spam call.
Reassigned with context
Ends with a follow-up promise; the caller is reassigned to Mark, Riley, or Alex, who reaches out.
Urgent callback scheduled
Captures the issue and its urgency, and schedules a callback for the team.
No live agent-to-AI agent transfer, and no specific callback times — Sophie says shortly, and the right person follows up with full context.
The calls that quietly slip away.
Not because your team is careless, because there's too much of it, and it depends on who's at their desk. Sophie does it the same way, every time.
Inside a single call, start to finish.
Every call follows the same shape — greet, understand, then book, route, or capture. No caller left on hold, and no dead ends.
Booking that's actually enforced
Not a script that sounds like it books. Sophie checks real availability and verifies the caller's email by spell-back before anything is confirmed, no garbled-email no-shows.
Never a dead end
Every caller is resolved, routed with context, or scheduled for a callback. Sophie warm-dials a human when a person is genuinely needed.
Handoffs are automatic and role-aware: closed-won goes to Service, stalled or lost goes to Marketing nurture, expansion stays with Sophie, so a deal never falls into a gap between teams.
Real, wired capabilities.
The real, wired capabilities in the product today. What Sophie actually does is set per team by what you turn on.
Answer & understand the call
Greets every caller warmly and works out why they're calling in a turn or two.
Recognize the caller
Existing customer or new prospect, with their context pulled up automatically.
Book the sales meeting
Checks real availability and books on the call — the email verified first.
Text a link
SMS a booking or form link, so no one has to spell an email aloud.
Route to the right AI agent
Reassigns to Mark, Riley, or Alex with a full context handoff.
Warm-dial a human
For cases that need a person, live-dial a team member with a call summary.
What Sophie runs on:
Service AI.
Sophie isn’t an answering service with a script. She works inside Service AI — front-desk handling with live calendars, call routing, and every conversation logged. That’s why callers get booked, not just answered.
Voice, SMS, and web chat answered in one place, every conversation logged
Sophie books against real availability — working hours, buffers, minimum notice
Who gets the message, who gets the escalation — you define it once
See every conversation and booking; step in live whenever you want
Your team gets full seats in Service AI — one system, humans and AI on the same pipeline. How the platform works →
The jobs you hand to Sophie.
Not an IVR. Not a call center. A worker that answers, resolves, and routes.
16 jobs a reception handles. Pick a group below, or choose All jobs to see every one.
24/7 call answering
Switch on round-the-clock answering and calls are handled at night and at weekends instead of going to voicemail.
Overflow & after-hours desk
Covers the calls the team can't pick up, so nothing rings out.
Website & app voice widget
Put a voice AI agent on the site or in an app, not just the phone line.
Recognize the caller
Existing customer or new prospect, with their context pulled up.
Every call, text, and chat in one place, with the reason for contact already understood.
Sophie meets callers on the phone, and follows up by text.
The phone is the primary channel — every call answered. SMS sends booking and form links, so nothing is spelled aloud. A warm human dial connects a person when one is needed.
A reception that doesn't drop the ball.
Set what Sophie handles versus escalates, run her in shadow before she answers real calls, and keep a summary of every call.
Execution that doesn't slip.
Every call answered
Every inbound picked up immediately, after hours, at peak, never voicemail.
Booked before they hang up
Qualified callers booked on the call, the email verified first.
Everyone in the right place
Prospect, customer, or urgent issue — each routed or scheduled with context.
A record of every call
A summary and handoff brief on every call — nothing lost, nothing untracked.
The case against just hiring another receptionist.
Hear Sophie answer a call.
A short walkthrough, or a live demo set up around your business.
Where the Receptionist is already working.
Real customers, in production now — anonymised until each one signs off on being named.
Buyers call evenings and weekends; a missed call is a missed viewing — and often a lost listing.
Candidates call between shifts while recruiters are mid-interview; voicemails never came back.
First notice of loss comes at 2am; the office opens at 9.
Patients call after hours; the desk is closed and the calls go unanswered.
Don’t just take our word for it.
Reception is one work area on a shared spine.
Sophie is the front door to the whole platform — she routes qualified prospects to Mark (Sales), not-yet-ready leads to Riley (Marketing), and existing customers to Alex (Service), each arriving with the reason for the call and the full history.
See the platform →Built for anyone who can't afford a missed call.
Every call is a job
Every call is a potential job — none lost to voicemail.
No full-time desk needed
Bookings taken and callers routed without a full-time receptionist.
Inbound, straight to pipeline
Inbound callers qualified and booked straight into the pipeline.
Everything you're probably wondering.
Does Sophie transfer me to a live person?+
For cases that need a human, yes — she warm-dials a team member with a summary. She doesn't live-transfer between AI agents; she reassigns the contact and the right agent follows up.
How fast does someone get back to me?+
Promptly — Sophie schedules a callback and hands off with context. We don't promise a specific minute count.
Can she actually book a meeting?+
Yes — she checks real availability and books on the call, verifying the caller's email first so the booking isn't lost to a typo.
What about spam and solicitors?+
She screens and ends them politely, so only real calls reach your team.
Can I try it before it answers real calls?+
Yes — a 14-day trial, with shadow mode to see her behavior first.
Will it miss calls when the team is busy?+
No — Sophie handles overflow and after-hours, so callers never hit a busy signal or voicemail.
Hear it, try it, get it — fast.
Hear it
Watch a short walkthrough of Sophie answering and booking a real call, no sales call required.
Try it
Start a guided 14-day trial — run Sophie in shadow first, then point a number at her.
Start a guided trial →Get it
Live in your business within a week, never miss a call again. Pricing is scoped with you on the call.
Talk to us →Hear Sophie answer a real call.
Live demo · answer → qualify → book · no signup required.
Pricing is scoped with you on the call — most teams find it costs less than a single new hire.