Every channel, one execution layer.
Email, voice, SMS, chat, WhatsApp, social — ScendCore runs your agents across all of them from one unified message bus. The same agent that answers a form fill follows up by SMS, books on calendar, and confirms by voice.
Most tools own one channel and pretend the rest don't matter. ScendCore treats the channel as a transport — your agents pick the right one for the moment, hand off cleanly, and never lose the thread of a conversation that crosses three of them.
- 01Email
- 02Voice
- 03SMS
- 04Chat
- 05WhatsApp
- 06Social DMs
Email · Native two-way SMTP
Every agent reads + writes email natively. Threads are preserved, replies are understood in context, and follow-ups continue the conversation — not a new outbound cadence that ignores what the prospect already said.
Connect Gmail or Microsoft 365 with OAuth or use a ScendCore-managed sending domain. SPF, DKIM, DMARC are set for you.
- 1.1OAuth Gmail + Microsoft 365 inbox sync (read + write)
- 1.2Managed sending domain with auto SPF / DKIM / DMARC
- 1.3Thread-aware reply detection — agent picks up context
- 1.4Deliverability monitoring + bounce / complaint handling
Voice · Real-time SIP + WebRTC
Inbound calls answered in under a second. Outbound calls placed on behalf of the agent or the rep. Real-time transcription, real-time decisioning, real-time CRM writeback — no batch processing, no "we'll get back to you."
Built on Twilio Voice + our own real-time orchestrator. Native Neural2 TTS in 24 voices.
- 2.1Inbound + outbound voice with sub-second connect
- 2.2Real-time STT + LLM + TTS pipeline (no batch lag)
- 2.3Call recording + transcript + summary auto-logged
- 2.4Trust Hub registered numbers + STIR/SHAKEN compliance
SMS · A2P 10DLC + RCS
Two-way SMS with A2P 10DLC registration handled for you. MMS, RCS-ready, and full opt-out / consent ledger. Reply detection + agent handoff happens in real time — no SMS goes unanswered.
- 3.1A2P 10DLC registration handled end-to-end
- 3.2MMS + RCS-ready for rich messaging
- 3.3TCPA-compliant consent ledger + opt-out routing
- 3.4Cross-channel handoff (SMS reply → voice / chat)
Chat · Web widget + WebSocket
Drop-in web widget for your site. Real-time WebSocket connection so the agent answers instantly, qualifies on the spot, and books the meeting before the visitor tabs away.
Customisable design tokens to match your brand — no "powered by" leak unless you want one.
- 4.1Drop-in chat widget with full design token override
- 4.2Real-time WebSocket — no polling, sub-second response
- 4.3Visitor identification + persistent thread across visits
- 4.4Optional human takeover with one-click "claim conversation"
WhatsApp · Cloud API
Native WhatsApp Cloud API integration. Template messages for opt-in flows, free-form for in-window conversation. Critical for international markets where WhatsApp is the primary channel — and increasingly for US support too.
- 5.1WhatsApp Cloud API native integration
- 5.2Template approval workflow built in
- 5.324-hour conversation window automation
- 5.4Media + document support (PDFs, images, voice notes)
Social · LinkedIn + X
LinkedIn DMs + X DMs handled through approved API integrations. Useful for prospecting handoffs, social selling motions, and inbound DM response without your AE having to be there.
Beta — not all DM endpoints are equally supported by the platforms. We'll tell you exactly what works.
- 6.1LinkedIn DM via approved partner integration
- 6.2X (Twitter) DM via official API v2
- 6.3Reply-routing to the right agent based on context
- 6.4Audit-logged like every other channel
Frequently asked
Stop running a channel zoo.
Bring every channel under one execution layer. Activate the ones you need now; turn on the rest when your team is ready.